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Privacy Policy

Effective Date: 24 June 2025

1. Introduction

JC Garage Services Ltd (“we”, “us”, “our”) is committed to safeguarding your privacy under UK GDPR. This policy explains how we collect, use, store, and share your personal data when you visit our website or contact us via phone, email, or our contact form.
 

2. Data Controller

JC Garage Services Ltd (Company No. 11278045)
Unit 2B, Dura Park, Yspitty Road, Bynea, Llanelli, Carmarthenshire, SA14 9TD
📞 01554 227 477 · ✉️ info@jcgarageservices.co.uk
 

3. Personal Data We Collect

  • Contact/enquiry submissions: your name, phone number, email, vehicle registration, and enquiry details via website form

  • Communications: information shared via phone, email, or in person regarding MOTs, servicing, diagnostics, and repairs

  • Website analytics: anonymised IP address, browser/device type, pages viewed, session duration via essential and performance cookies—no advertising or profiling cookies

4. How We Use Your Data

Your personal data helps us:

  • Provide quotes, book and carry out MOTs (Class 1, 2, 4, 7), servicing, auto-electrics, clutch repairs, diagnostics and repairs

  • Send confirmations, reminders, and follow-up communications

  • Improve our website and services based on anonymised analytics

  • Fulfil legal, warranty, and financial audit requirements

5. Legal Basis for Processing

  • Contractual necessity: to deliver the services you request

  • Legitimate interests: to operate and enhance our business and website

  • Consent: if you opt in for SMS or email updates or marketing

  • Legal obligation: for record-keeping and compliance purposes

6. Data Sharing

We will not sell or rent personal data. Data may be shared with:

  • Service providers (e.g., web hosting, email, analytics platforms) acting as data processors

  • Insurers or warranty providers, where relevant to work performed

  • Legal or regulatory authorities, if required by law

7. Cookies & Tracking

  • Essential cookies: required for contact forms and site navigation

  • Performance cookies: anonymous analytics data via Google Analytics (for example)
    No advertising, profiling, or third-party tracking cookies are used

8. Data Retention

  • Service and enquiry records: retained up to 7 years for legal and warranty purposes

  • Analytics logs: session data deleted after 24 months, aggregated analytics retained as needed

9. Your Rights

Under UK GDPR, you have rights to:

  • Access, correct, erase, restrict, or download your personal data

  • Withdraw consent or object to processing
    To exercise these rights, contact us via the details above. You also have the right to lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure hosting, firewalls, and staff training to safeguard your data. Although robust measures are in place, no system is entirely foolproof.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur.

12. Updates to Policy

We may update this policy over time. The Effective Date will reflect any significant changes. Continued use of our site signals acceptance of the policy.

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